i) In the event of a cancellation more than 8 weeks prior to arrival (ie following payment of the deposit and prior to payment of the balance), the cottage will be re-advertised as available. If the cottage is re-let, the deposit will be refunded in full less a £20 administration charge. If we are unable to re-let the deposit is non-refundable.
ii) In the event of a cancellation less than 8 weeks prior to arrival (ie following payment of the balance), the cottage will be re- advertised as available, which may need to include late availability discounts. If the cottage is re-let, the balance will be refunded less the discounts of the re-let. If the accommodation is re-let at the original advertised price, the balance will be paid in full.
iii) In the event of a request for change of dates more than 8 weeks prior to arrival (ie following payment of the deposit and prior to payment of the balance), the booking will be transferred to the new date and/or cottage (subject to availability) and the deposit will be transferred in full, with no administration charge.
iv) In the event of a request for change of dates less than 8 weeks prior to arrival (ie following payment of the balance), the policy in point (ii) above applies.
v) All refunds will be reimbursed immediately after the departure date of the original reservation.
vi) If a holiday is cut short, for whatever reason, the hirer remains liable for the full balance already paid.
The number of persons using Trehafod Holiday Cottage is not to exceed 8 adults/children and 1 infant using a cot. No inflatable beds in the cottage or camping in the cottage grounds are allowed.
Unless otherwise agreed, all cottages are available from 4pm on arrival day until 10am on departure day.
i) Care of the Cottage. We undertake to make the cottages available to the hirer in a clean and tidy state and to maintain services and facilities in a proper workable condition.
ii) Wi-Fi is provided for guests' reasonable and lawful use. It is rural broadband and has limitations.
iii) It is the hirer’s responsibility to read and understand the contents of the cottage guide on arrival and to pay specific attention to those instructions for the swim spa. It is the hirer’s responsibility to share those instructions with other members of their party.
iv) If there is a fault or a problem occurs we will make best efforts to keep any delay or inconvenience to an absolute minimum while we rectify. v) The hirer and their party undertakes to take good care of the cottage along with its contents and facilities.
vi) The hirer undertakes to inform the owner immediately of any articles that have been damaged, lost or broken during their stay, and to reimburse for the cost of such articles. We will contact the hirer within one week of departure regarding request for payment for any items removed, breakages or damage to the cottage and the effects of damage to the property and its contents. The hirer is responsible for the care and insurance of their own personal effects.
vii) The hirer and their party will ensure that the cottage is vacated on time and the cottage is left in a truly clean and tidy state.
The owner is allowed access at any reasonable time during your stay.
The owners reserve the right not to accept a booking or to refuse entry if any booking conditions are not met. 10) We have a strictly no smoking and a no pets policy. ‘Assistance Dogs’ are welcome at Trehafod.
Complaints. Our policy is to deal with complaints as soon as they arise, both promptly and in a positive manner. Should something go wrong, or you wish to give feedback or raise a complaint, please contact us immediately since it is often difficult to investigate or deal with complaints once you have returned home. Therefore, regrettably, the owner is unable to accept complaints or claims once a holiday is completed.
The use of holiday accommodation and any facilities is entirely at the risk of the hirer and their party. No liability is accepted for loss, damage, sickness or injury, howsoever caused which may be sustained during the holiday to any member of the party, any car and its contents or any possessions of the party. The hirer is responsible for ensuring that their party are fully aware of all booking conditions and have appropriate holiday insurance in place.
We reserve the right to share details with other accommodation providers of those guests who do not respect the property or show a disregard to the terms and conditions set out above.
We reserve the right to terminate the hiring of Trehafod at anytime during the holiday.